At Destini.co
In the three years I spent at Destini, from 2018 to 2021, I accomplished many feats as a SaaS Implementation Manager.
My Frist Year at Destini.
I was hired as a Technical Project Manager, which quickly transformed as my skills were realized early on from the leadership team. My early responsibilities were client facing, ensuring CPG brands had the support they needed from me to implement and launch custom built locator applications which the company was known for in 2018. The first assignment was to build a custom locator, my first client, Halo Top.
Responsibilities included:
- Client Onboarding
- Daily Scrum
- White Glove Client Support
- Working with Brand Teams to collect and implement product data into custom build locator applications
- Working with Agencies to align designs for locators and implementation best practices
- Management for 30-60 brand onboarding & implementation projects at any time.
- Engineering Ticket Triage
- Design Request Triage
- Build Custom Locators
My Second Year - Lead Implementation & PM
Once I was fully onboarded and trained, within the first 6 months of hire, I was moved into a hybrid role working with internal teams to increase production of newly offered products for the SAAS suite. In my second year, the small start up team started to expand to add more customer success and Implementation Managers. I was lead for training and implementation of new protocols and procedures for internal developments with a small design and engineering team.
Working closely with the VP, Sales, and Engineering Teams I played a key role as a product manager to pioneer the companies BUY ONLINE and Product Lander offerings to brands, taking lead on research and development of a scrapping API that would eventually power the data sourcing of all product links that are now displayed through Destini.
Responsibilities included:
- Implementation of ASANA Internally
- PM for BUY ONLINE
- PM for Product Widgets
- PM for Internationalization
- PM for Data Scrapping
- PM for Data Quality
- PM for Custom Data Integration: VIP
- Overseas Development
- Remote Work
Last Year at Destini
I became a senior TPM at Destini, successfully maintaining a portfolio of 60 top CPG brands globally, leading a small team of designers and developers to successfully launch new SaaS products amid the Global Pandemic.
My Accomplishments included:
- Launching Buy Online: an automated link scraping tool for brands to use for products they wanted to offer as available for online purchase through platforms like Instacart, Walmart, Amazon and more!
- Launching Product Page Widgets: Individual locators for single products brand teams could use to customize product pages and increase sales.
- Launching Internationalization: A backend upgrade of the locator engine that allowed brands to upload and offer product locators in different countries with language and label translations.
- Successfully Implementing 167 Custom Locators: I helped brands like Beyond Meat, Impossible Burger, Health Ade Kombucha and Halo Top Break into Market
- Launching Facebook Ads: I worked closely with the Pepsi Brand team to integrate current product data in Destini for marketers to create on the fly Facebook advertisements for products sets, complete with links and product images.
- Creating Automated Onboarding Process: Through ASANA, ZOHO, SalesForce, & Jira for TPMs and Customer Success Team Members to easily review and address client lifecycle needs and document project progress.
Products Launched
Buy Online - Link Scraping Tool
130+ eCommerce retailers and grocery delivery platforms in the US, Canada, and the UK.
Product Page Widgets
Destini’s Shoppable Landing Pages automatically detect the consumer’s location to display product availability for online and grocery delivery retailers.
Internationalization
Destini is the first and only Where-to-Buy solution in the industry to maintain third-party data for product translations and country packaging.
Facebook Ads Through Destini
Leverage add-to-cart functionality to encourage consumers
to build baskets containing complementary products.
ASANA
Implemented Asana into the PM and SDR workflow. Created Custom Views for Leadership Teams.
Confluence
Implemented documentation guidelines for all new SaaS products during product lifecycle management and version release control.
JIRA
Implemented best practice triage methods to manage engineering and design tickets for internal and client facing product projects.
Source Tree
Championed Boiler plating, scaffolding, and version quality assurance testing for all development and production code.
Skills & Responsibilites
- Project Management and Implementation Management.
- Developed strategies and led projects to establish data collection infrastructure from Agile tools, QA tools, and QA automation platforms resulting in streamlined data acquisition and improved data quality.
- Create, maintain, and enhance dashboards to visualize and communicate key metrics to cross-functional teams, enabling data-driven decision-making and process improvements.
- Analyze data to identify trends, formulate action plans, and enhance quality engineering processes, coverage, and prioritization.
- Research and recommend new tools to improve productivity and efficiency across multiple organizations, leading to enhanced data analysis capabilities and streamlined workflows.
- Collaborate with Clients and Engineering team members to gather requirements, track progress, and assist in making technical decisions, fostering effective cross-team communication.
- Act as a white glove liaison between clients, internal teams and the leadership team, providing regular updates on progress, challenges, and strategic initiatives on projects and products.
- Collaborate with third-party service providers to support tools, upgrading versions, exploring new features, and implementing functionalities to enhance efficiency of SAAS Products.
- Lead various programs and operations to support and enhance the efficiency of Engineering activities, driving process improvements and cross-team collaboration.
- Align business with industry-standard practices and automation tools.